BECAREFUL -ITS ALL IN THE NAME - THEY SNATCH YOUR MONEY WITHOUT EXPLANATION

I purchased alot of items via Snatcher over 6 weeks ago, never got delivered, i contacted them but absolutely useless. One is only able to chat via their chat or email and funny thing is that only 1 person Tumelo replies. I had all sorts of excuses for the late delivery and now that I cancelled my order, no one bothers to reply or call me even though the have my number. RATING 1 in my opinion, is still too high. I am awaiting for my refund, banking details sent over 2 weeks ago.