BAD SERVICE. SHOCKING CUSTOMER CARE.

Shocking experience. Place an order for electric blanket control. Discovered the blacket was faulty thus burning out the controller. Cancelled the order via there website the next day. Asked for an upgrade to a full blacket. They don't answer their phones or reply to emails. when i eventually get hold of them the guy states its already shipped its my problem. I refused delivery and its been returned to Snatcher. Still no refund. What a shocking company!!!!!!!!!!!!!!!!!!!!!!