RS
ROSE S
1 reviews | Active since Dec 2023
27 Feb 2024, 22:37
BAD SERVICE
BAD EXPERIENCE I ordered 7 items on Snatcher on 27 January 2024 and on the 7th they came back to me that 2 of the items were out of stock and i must choose between given a credit or be refunded ,,i then chose to be refunded and provided banking details ,and they said it will be processed in the next 7 working days ,to date no refund has been processed to date and i see myself following every day and get the same response from the same guy Ismaeel Rahim ~ Customer Support Agent who is always promising that it will be processed and nothing happened
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Replies (2)RS
ROSE S's updateReviewer Update
28 Feb 2024, 10:38hi
please note i have been getting the same response since last week and am still waiting for my refund for those 2 items.
i hope this finalized ASAP as promised.as i see myself having to follow up daily as you can see with my mail trail.
please note i have been getting the same response since last week and am still waiting for my refund for those 2 items.
i hope this finalized ASAP as promised.as i see myself having to follow up daily as you can see with my mail trail.
RS
ROSE S's update28 Feb 2024, 10:38
Reviewer Update
hi
please note i have been getting the same response since last week and am still waiting for my refund for those 2 items.
i hope this finalized ASAP as promised.as i see myself having to follow up daily as you can see with my mail trail.
please note i have been getting the same response since last week and am still waiting for my refund for those 2 items.
i hope this finalized ASAP as promised.as i see myself having to follow up daily as you can see with my mail trail.
RS
ROSE S's updateReviewer Update
01 Mar 2024, 16:20 good day
NO AXTION STILL
please be advised although business responded my funds are still not refunded its a month now i have been following and their response is the same (Your refund is escalated to our finance depart they will refund soonest ) for the 3 weeks
i have followed up with them yesterday after their response ,till now they haven't refunded and its their problem that they don't have stock of the advertised stock
i don't know what else to do anymore ,this is really tiring and bad customer experience
Rose
NO AXTION STILL
please be advised although business responded my funds are still not refunded its a month now i have been following and their response is the same (Your refund is escalated to our finance depart they will refund soonest ) for the 3 weeks
i have followed up with them yesterday after their response ,till now they haven't refunded and its their problem that they don't have stock of the advertised stock
i don't know what else to do anymore ,this is really tiring and bad customer experience
Rose
RS
ROSE S's update01 Mar 2024, 16:20
Reviewer Update
good day
NO AXTION STILL
please be advised although business responded my funds are still not refunded its a month now i have been following and their response is the same (Your refund is escalated to our finance depart they will refund soonest ) for the 3 weeks
i have followed up with them yesterday after their response ,till now they haven't refunded and its their problem that they don't have stock of the advertised stock
i don't know what else to do anymore ,this is really tiring and bad customer experience
Rose
NO AXTION STILL
please be advised although business responded my funds are still not refunded its a month now i have been following and their response is the same (Your refund is escalated to our finance depart they will refund soonest ) for the 3 weeks
i have followed up with them yesterday after their response ,till now they haven't refunded and its their problem that they don't have stock of the advertised stock
i don't know what else to do anymore ,this is really tiring and bad customer experience
Rose