Bad service ever

On the 8 March 2023 I placed my first order order with Snatcher for 3 items, couple of days went past I didn't get a message or nothing to say when it will be delivered. On 15/03/2023 I emailed Snatcher asking them when will I get my order their reply was the following. Snatcher reply👇 Please be advised that we are currently awaiting fulfilment 1 x Charcuterie Board on your order ,before dispatching your complete order. We will send you tracking details as soon as your parcel is dispatched.

Then on 23 March 2023 @8:36am I received this email 8 days later.

Snatchers Reply @ 8:36 👇 Hi, Carmelita King, Your order has been packed and will be collected by FastnFurious soon. Regards, Snatcher Team

Then the very same day 3 hours after they told me that my order has been packed and will be collected I received another email.

Snatchers reply @11:36 the same day 👇 Good Day Carmelita

Please be advised that a 15% cancellation fee is charged .

A 15% cancellation fee will be deducted from the refund value.

Kindly submit your banking details so that we may assist you further

Kind Regards Siphesihle Mntambo ~ Procurement Co-Ordinator Snatcher Online

I then told them they need to cancel this order because it's unacceptable because firstly they don't let me know they don't have stock I need to do follow up. Then they tell me my order is packed then all of a sudden my order is not full and 1 item is out of stock. Then I get this reply because I want to cancel the hole order which was not my fault but theirs.

Snatchers reply 👇 Good Day Carmelita

Please be advised that a 15% cancellation fee is charged .

A 15% cancellation fee will be deducted from the refund value.

Kindly submit your banking details so that we may assist you further

Kind Regards Siphesihle Mntambo ~ Procurement Co-Ordinator Snatcher Online

After all this they still sending me a message that my order has processed and will be delivered on Tuesday 28/2023.

So now Snatcher who is in the wrong here its fine for you guys to not have stock then all of sudden my order is ready and packed then 3 hours later then the 1 item is not available but my order was packed and ready to be picked up. On top of it all I had to follow up on my order by not knowing that you were waiting for the stock and then on top of it all if I want to cancel the hole order I need to be charged a 15% because I'm canceling but nobody is worried about the service I got. When I said this was unacceptable once again I have been ignored and still get a message by saying that my order will be delivered after all this. Why should I pay 15% it's fine if you guys don't have stock then you want to send on credits and vouchers but as soon as a customer who paid for everything already wants to cancel the hole order because of your **** service then I must now pay a fee.

Very disappointed my first and last purchase with you guys.