BAD SERVICE

I HAVE MADE 2 DIFFERENT ORDER, THE 1ST ONE I RETURNED THE ITEM AND REQUESTED A REFUND I WAS ADVISED I WILL GET MY MONEY BACK IN 7 DAYS, ITS NOW 3 WEEKS I STILL HAVE NOT RECEIVED MY MONEY, THEY DO NOT HAVE PHONES, I HAVE SEND SEVERAL EMAILS TO FOLOOW UP ON THE REFUND THERE IS NO RESONSE!

2ND ORDER WAS A PHONE, THEY GIVE ME A WRONG PHONE, I RETUNED IT AND WAS TOLD I WILL GET A CORRECT PHONE IN A WEEKS TIME, ITS NOW 2 WEEKS THERE IS NO COMMUNICATION FROM SNATCHER REGARDING THE NEW PHONE WHEN I SEND EMAILS AS USUAL THERE IS NO REPLY

THEY DO NOT HAVE CUSTOMER SERVICE AND DO NOT CARE ABOT THEIR CUSTOMER BECAUSE EVEN WHEN YOU ASK THEM TO CALL YOU THEY DO NOT BOTHER AND DONT EVEN RESPOND TO EMAIL, I USED TO BUY FROM THEM PREVIOUSLY AND NEVER EXPERIENECED ANY PROBLEMS BUT NOW I DESPISE THEM! THEY DO NOT CARE ABOUT THEIR CUSTOMERS!!! WORST ONLINE SHOPPING EVER!!!