AP
Andrie P
1 reviews | Active since Jun 2023
07 Jun 2023, 10:23
Bad service
I have placed an order no. 282627 on 1/6/2023. When I made the payment I received a message that order amount and payment amount differs. This is although both amounts were the same. Since then I have sent two e-mails via their contact us link, without getting any feedback. I am also locked out of my account so I cannot get any info on the status of this order.
Helpful (0)
Replies (4)0
Replies (4)
Snatcher's replyOfficial
07 Jun 2023, 14:37Hi Andrie ,
We see that you are using a work email address .
It is possible that your work server has blocked your emails to us and from us to you .
We can confirm that we have receievd the correct funds as well as your order.
Kindly refer to our delivery process on our website.
Regards ,
Snatcher Team
We see that you are using a work email address .
It is possible that your work server has blocked your emails to us and from us to you .
We can confirm that we have receievd the correct funds as well as your order.
Kindly refer to our delivery process on our website.
Regards ,
Snatcher Team
Snatcher's reply07 Jun 2023, 14:37
Official
Hi Andrie ,
We see that you are using a work email address .
It is possible that your work server has blocked your emails to us and from us to you .
We can confirm that we have receievd the correct funds as well as your order.
Kindly refer to our delivery process on our website.
Regards ,
Snatcher Team
We see that you are using a work email address .
It is possible that your work server has blocked your emails to us and from us to you .
We can confirm that we have receievd the correct funds as well as your order.
Kindly refer to our delivery process on our website.
Regards ,
Snatcher Team
Snatcher's replyOfficial
08 Jun 2023, 10:56Good Day Andrie ,
We will have this added to your profile .
Regards ,
Snatcher Team
We will have this added to your profile .
Regards ,
Snatcher Team
Snatcher's reply08 Jun 2023, 10:56
Official
Good Day Andrie ,
We will have this added to your profile .
Regards ,
Snatcher Team
We will have this added to your profile .
Regards ,
Snatcher Team
AP
Andrie P's updateReviewer Update
08 Jun 2023, 11:24Thanks, I am now able to access my account and view the order. But why did you not respond to my query via your contact us option on your website and left me no option but to go the Hellopeter route?
AP
Andrie P's update08 Jun 2023, 11:24
Reviewer Update
Thanks, I am now able to access my account and view the order. But why did you not respond to my query via your contact us option on your website and left me no option but to go the Hellopeter route?
Snatcher's replyOfficial
08 Jun 2023, 15:21Good Day Andrie ,
We have not received the contact email,
Kindly send us a contact email from your gmail address so that we may assist you,
Regards ,
Snatcher Team
We have not received the contact email,
Kindly send us a contact email from your gmail address so that we may assist you,
Regards ,
Snatcher Team
Snatcher's reply08 Jun 2023, 15:21
Official
Good Day Andrie ,
We have not received the contact email,
Kindly send us a contact email from your gmail address so that we may assist you,
Regards ,
Snatcher Team
We have not received the contact email,
Kindly send us a contact email from your gmail address so that we may assist you,
Regards ,
Snatcher Team