BAD REFUND PROCESS

I requested a refund for two orders they failed to deliver. Only one refund was paid after I complained here on hello Peter. When I requested a refund I specifically told them to refund for both and I gave them all invoices but they deliberately ignored the other refund. I engaged with them and asked why did they ignore the second refund and they said they are processing it. No apology nothing. Now my emails are going unanswered. It seems like snatcher enjoys frustrating their customers. For them this is a hobby. Returning money seems like something they are not willing to do easily, one must be frustrated before they can pay. I have been with snatcher for years and I have never experience this type of frustration. It's for the first time I write a negative review about them, all because of my money and not about their products. My money..I never had an issue with their products, services and delivery. My money is now becoming an issue...snatcher, please pay back my money. You are making it difficult for me to trust you again.