Bad After service.

It took almost 2 weeks for my parcel to arrive. I was not happy with the product and and lodge a return I am entitled to do. After a month the parcel was still not collected, like all other online shopping platforms do I contacted them just to be informed that I must send it back myself and another 15% will be deducted from my credit for handling fees. When they organise collection, costs will also be deducted from my credit. On the return policy, there is nothing mentioned that the client is responsible to organise and pay for the return, only 15% handling fee.