Avoid Snatcher at all costs. You will get better value and service at ChinaMall

I placed an order on June 26, 2024, despite the website allowing me to order items that were out of stock. Over a week later, on July 4, 2024, I emailed them to follow up and received a response saying, "We are awaiting delivery of the goods from our supplier." This was the first communication I received since placing the order.

On July 11, 2024, I requested to cancel the order after discovering that they cannot be contacted by phone, only via email. Coincidentally, their response was, "It has come to our attention that we are no longer able to get the (ordered items)." They asked if I wanted a refund or store credit, and I chose a refund. They then requested my banking details and proof of account ownership, which I provided on July 12, 2024.

Since providing the requested details, communication has ceased. On July 15, 2024, I forwarded the documents again with no response. Today, July 16, 2024, I sent three follow-up emails, advising them that I would be writing reviews about my experience, yet still no response.

I now understand why they have too-good-to-be-true specials—because they aren't true! Save your hard-earned money and shop elsewhere. Even ChinaMall would offer better value and service. It's shocking to read user reviews and see how many are complaining about refunds not being processed. Imagine how many others have just given up on their refunds.

Snatcher is the type of business giving online shopping a bad name in our country, affecting the reputation and trust that other online businesses have worked hard to build. I wouldn't be surprised if they aren't even South African and will just move to another country to repeat this after tarnishing online shopping here.

My advice: Avoid Snatcher at all costs.