APPALLING Product Quality & Customer "Service" from Snatcher!

After SIX solid days of sending email after email asking for a response on an email that I sent the very same day my order arrived, I've unfortunately had to resort to posting a review here, in the hopes that SOMEONE from this appallingly run organisation will be bothered to provide some feedback.

Suffice to say I received my order (i.e. 2 barstools) in shocking condition, sent photos and a description of the damage / poor quality to them, and simply enquired (SEVERAL times) how I can go about returning them so that I can either get replacements in DECENT condition, or else simply get a refund. No response. Again and again and again - absolutely nothing.

When you try call their number, you are unable to speak to anyone and when you email them, you don't get a response after following up for six days in a row. This is the first and the LAST time I will ever order anything from Snatcher again, and just want my money back so that I can transact with a organisation that actually cares about its own reputation, much less its customers.

Can someone from Snatcher PLEASE assist in getting this sorted as soon as possible PLEASE!!!