Appalling!

I have honestly never had such a frustrating LACK of service in my entire life. They advertise these beautiful moon humidifiers and lamps which when they arrive do not look like the pictures... it has a plug that sticks out of the top so you don't have a pretty moon on your desk...its actually unattractive. I have been waiting for my replacement order for 8 days.. to get told it hasn't even been put into action as yet as they are waiting for payment when it has been paid for! it is extremely difficult to get through on the phone .. they honestly just dont care how long you have to wait.. this was a birthday gift which is now nearly a month overdue because of the appalling lack of service from this place. It doesnt matter how lovely your products are - Service is everything! I will not be using you again.