3months later, still NO REFUND!! ****MERS!!

Bought items on the 07 Sep Sep, 22 Sep: order shipped 27 Sep: The status of your order #312535 has changed to Order Fulfilled/Complete. (So they shipped an incomplete order)

Did a follow up and they requested my banking details for a refund.

29 Sep: Sent an email with my banking details.

25 Oct (month later): Requested for proof of payment (no response) Last week Friday sent another email and this was the response on Saturday:

We escalated your refund to our accounts Manager,

However we can assure you that we are working as fast as we can to resolve this issue,

Yesterday I sent another email asking for POP, I received an email today:

We do apologize for this,

We escalated your refund to our accounts Manager,

However, we can tell you that you will receive your refund shortly because our accounts department is working hard to clear the backlog of reimbur*****ts.

My response:

I sent my banking details on the 29 of September. What does I’ll receive my refund shortly mean?

Their response:

Please be advised your refund will be processed today before end of business,

We sincerely apologize for the delay and inconvenience caused,

Have a great day further .

Kind Regards Dorothy Maake ~ Customer Support Agent Snatcher Online

Am still waiting, it’s 4pm now!