360054 order still no refund after 99 days Snatcher

I ordered bags from snatcher on the 28 January,as soon as I ordered i realised its not going to be in time,so immediately canceled my order,without receiving any goods ,snatcher advised me that im going to pay a penalty of 15% witch i agreed on even tho i cancelled the order 12min after I placed it,ive sent about 20 emails and complains about my refund ,every time I get emails explaining excuses and that refund will be paid in 9 days,it is now 99 days and still no refund! Worst service ever!