2 out 3 items ordered delivered - hurtful service.

Im hurt by tvis people service its appalling, I bought or ordered 3 items from them and only two were delivered, the courier could not have opened it, it came silled properly, they did not include my third Item, car fog light bulbs. And its pitty I placed another order for head light bulbs and now I m sceptical they will deliver. Thus is ***** they must just refund light bulb money.