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Jackie S
1 reviews | Active since Oct 2018
06 Jun 2026, 09:38
Unacceptable Delays in Receiving Merchant Funds
As a small business owner, I find the delays in receiving funds through SnapScan extremely frustrating. Cash flow is critical for small businesses, and waiting extended periods for payments to reflect is simply not acceptable.
Customers pay instantly, yet businesses are often left waiting for access to their own money. This creates unnecessary challenges when trying to pay suppliers, staff, and day-to-day expenses.
While the platform is easy for customers to use, the payout delays seriously impact the overall experience for merchants. I hope SnapScan reviews its payout processes and prioritizes faster access to funds for the small businesses that support and use the platform.
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SnapScan's replyOfficial
06 Jun 2026, 10:18Hello Jackie. Thank you for your feedback. We sincerely apologise for the frustration and inconvenience caused.
We understand how important cash flow is for small businesses and appreciate your concerns regarding payout timelines. We continuously review our processes to improve the merchant experience and will ensure your feedback is shared with the relevant team for consideration.
We understand how important cash flow is for small businesses and appreciate your concerns regarding payout timelines. We continuously review our processes to improve the merchant experience and will ensure your feedback is shared with the relevant team for consideration.
SnapScan's reply06 Jun 2026, 10:18
Official
Hello Jackie. Thank you for your feedback. We sincerely apologise for the frustration and inconvenience caused.
We understand how important cash flow is for small businesses and appreciate your concerns regarding payout timelines. We continuously review our processes to improve the merchant experience and will ensure your feedback is shared with the relevant team for consideration.
We understand how important cash flow is for small businesses and appreciate your concerns regarding payout timelines. We continuously review our processes to improve the merchant experience and will ensure your feedback is shared with the relevant team for consideration.