TM
Thomas M
1 reviews | Active since Nov 2017
10 Jun 2022, 07:21
SnapScan = ABSOLUTELY USELESS!!!
Absolutely useless app that after 5 days of trying to resolve with their "Customer Experience Agent", I've given up!!! It all went smooth until I tried to load my credit card via the app which I needed to approve via my FNB banking app. Every time I approved the adding & R2 purchase on the FNB app and returned to the SnapScan app it asked me to add my credit card!!!
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Replies (2)0
Replies (2)
SnapScan's replyOfficial
10 Jun 2022, 08:45Hello Thomas, apologies for the frustration caused. We've had a look on our end and can see that our Customer Experience and Operations team are doing their best to resolve your issue as quickly as they can. Unfortunately, the issue you're experiencing is new to our team and as a result, will take some time to find a resolution. Please keep an eye on your email and we'll have an update for you as soon as possible.
Best regards,
SnapScan's reply10 Jun 2022, 08:45
Official
Hello Thomas, apologies for the frustration caused. We've had a look on our end and can see that our Customer Experience and Operations team are doing their best to resolve your issue as quickly as they can. Unfortunately, the issue you're experiencing is new to our team and as a result, will take some time to find a resolution. Please keep an eye on your email and we'll have an update for you as soon as possible.
Best regards,
TM
Thomas M's updateReviewer Update
11 Jun 2022, 10:19Thank you for your reply. However I'm still having a problem even after uninstalling your app completely (from my Play store & not installed) from my mobile. I reinstalled it this morning and it still ask's me to enter my credit card details after approving the purchase on my FNB app! On checking my credit card account an amount of R2 has been debited on the 4th of June by SnapScan.
In the meantime I am having to do my washing by hand as the washing machine & tumble dryer in the complex that I moved into uses your app to pay for the usage thereof.
What an absolute disgrace that I'm having issues that you claim "is new to them"!!!
In the meantime I am having to do my washing by hand as the washing machine & tumble dryer in the complex that I moved into uses your app to pay for the usage thereof.
What an absolute disgrace that I'm having issues that you claim "is new to them"!!!
TM
Thomas M's update11 Jun 2022, 10:19
Reviewer Update
Thank you for your reply. However I'm still having a problem even after uninstalling your app completely (from my Play store & not installed) from my mobile. I reinstalled it this morning and it still ask's me to enter my credit card details after approving the purchase on my FNB app! On checking my credit card account an amount of R2 has been debited on the 4th of June by SnapScan.
In the meantime I am having to do my washing by hand as the washing machine & tumble dryer in the complex that I moved into uses your app to pay for the usage thereof.
What an absolute disgrace that I'm having issues that you claim "is new to them"!!!
In the meantime I am having to do my washing by hand as the washing machine & tumble dryer in the complex that I moved into uses your app to pay for the usage thereof.
What an absolute disgrace that I'm having issues that you claim "is new to them"!!!