Reps Cannot read emails and discontinued service

<p>Recieved the following email three mnths after sending all the required documents:</p> <p> </p> <p> </p> <p><br />Thanks for signing-up with us! I was in the process of verifying your account and I see that we are missing your ID document.</p> <p>We need a copy of your ID document in order to verify your account and comply with the banking sector's FICA regulations. Please could you send that through to us as soon as possible so I can complete the process.</p> <p>This is quite urgent as we will have to unverify your account by [25/05/2017] without these details. You will not be able to receive payments when unverified, but we can reactivate your account immediately as soon as we have those details.</p> <p>Please let me know if you have any questions.</p> <p>Regards,</p> <p>Rachel Konig</p>