Payment dispute

Been waiting for them to clear out my dstv payment ever since,was assisted by a lady named Candice via email who **** and said she had email me proof of payment that I can submit to dstv people and I told her there was no attachments on the email she sent me and she kept quite since and my kids are bored without TV and this really ****es me off ,this is a wake up call for me cause one of these days they will do this with a large amount of money.i am never using their app again as payment.