I had to change my banking details on my account, but since the new account's name was not the same as the original registration, it flagged as a "Change of Ownership"

I had to change my banking details on my account, but since the new account's name was not the same as the original registration, it flagged as a "Change of Ownership". Sihle was kind and patient when explaining to me that I would still have to fill out the necessary documents. He was also very understanding when I explained that I do not have a printer and would also need to scan the signed T&Cs one-by-one with my phone. All in all, this was a comfortable experience, and despite the slight inconvenience of the whole process was made bearable thanks to Sihle's friendly and kind manner.