endless errors, zero reliability, wasted time, poor user experience, and absolutely no confidence that a payment will work when I

0 Stars - Absolutely the Worst Payment App I've Ever Used

I permanently have problems with SnapScan. It simply never wants to work. The only way I can sometimes get it working is to completely uninstall and reinstall the app, then go through the entire process of loading my card details again. Thirty minutes later, the exact same problem returns.

This is without a doubt the worst scan-to-pay app I have ever used.

Ironically, when I first used SnapScan around 15 years ago, it worked perfectly. I stopped using it for a while and reinstalled it about 8 years ago because a merchant I was buying from only accepted SnapScan. Since then, it has been nothing but problems, frustration, and wasted time. I genuinely dread having to use it.

Every single time I scan a QR code, it ALWAYS gives an error. I even tried loading money into a SnapScan prepaid balance, thinking that perhaps my bank card was the problem. Nope. Exactly the same issue. The prepaid deposit went through instantly with no errors at all, but when I actually try to pay a merchant, all I get is an error message. Now my money is sitting in the app and I can't even use it for the purpose it was loaded for.

Before anyone asks, yes, the app is fully updated and running the latest version.

The result is that I end up standing at a checkout counter looking like an idiot while everyone waits, because this app just NEVER wants to work.

Even if SnapScan responds to this review, based on past experience the explanation will be that it's my bank, my phone, my settings, or something else on my side. Apparently it is never SnapScan's fault. Yet somehow these "external" problems and errors have followed me consistently for nearly 8 years and 3-4 different phones. At some point, common sense suggests the app itself may be part of the problem.

What also makes me suspicious is that loading money into SnapScan works flawlessly every time. The moment I actually try to spend that money with a merchant, however, there are suddenly endless errors and problems.

My sincere request to any merchant using SnapScan is this: please provide an alternative payment option as well. Not everyone wants to stand around troubleshooting an app while trying to make a simple payment.

I have reached the point where if a business only accepts SnapScan, I immediately become hesitant about doing business with them at all.