Empty promises of refund from **** site

I also made the mistake of ordering something from Graston Trading online. Initially, I thought I'm going to lose all the money, but was relieved when SnapScap managed to get the money back from Grayston Trading. It has however been 2 days short of a month that SnapScan confirmed they actioned the refund and I have not received the money yet. Their support team says they'll follow up with Operations, but then I don't hear from them again.