1 reviews | Active since Dec 2016
APPALLING / POOR SERVICE AND TERRIBLE WORK ETHIC
<p>Snappy... To charge us such high costs for what we thought would be great burlar guards - Shame on you!!!!</p> <p>The long drawn out days and weeks in which we had to have you in and out of our home and when the job was supposed to be done these burglar guards were of poor quality and workmanship. You damaged our walls and we were then told our walls are the problem. You put in a kitchen security gate which has damaged our tiles as it was not fitted correctly. Then you put in the wrong size burglar guards in the spare bedroom and try to bluff us by centering it to make it look correct. And of course the cherry on top was that you flippin burn our carpets and now it becomes our responsibilty to run around and give you paperwork. You should be on top of your insurance game if you are running a business to cover yourself for things like this. It is not our job to give you anything when you burned the carpets!!!! Your service is pathetic and after service for your wrong doings even more pathetic, </p>
Hi MELDS,
My sincere apologies for the poor service and lack of communication.
As discussed yesterday, I am liaising with the Service Partner and Insurance company to expedite the claim, and I will be in touch soon with regards to arrangements to replace the carpet.
Snappy Home prides themselves on providing awesome customer service, and I'm really sorry that we did not live up to your expectations in this instance.
I will stay in touch until resolution, and you are welcome to contact me at any time.
Regards
Lynne Eekhof
Head of Operations
Snappy Home
Hi MELDS,
My sincere apologies for the poor service and lack of communication.
As discussed yesterday, I am liaising with the Service Partner and Insurance company to expedite the claim, and I will be in touch soon with regards to arrangements to replace the carpet.
Snappy Home prides themselves on providing awesome customer service, and I'm really sorry that we did not live up to your expectations in this instance.
I will stay in touch until resolution, and you are welcome to contact me at any time.
Regards
Lynne Eekhof
Head of Operations
Snappy Home
