WS
WARRICK S
1 reviews | Active since Aug 2018
25 Mar 2023, 22:52
worst book app I've ever used
this is the worst book app I've ever used. I bought "Robert McBride: The Struggle Continues" by Bryan Rostron, which has never worked properly on my iPhone 7. I battled through til about halfway and pages were skipping, bookmarks weren't working - couldn't turn pages--it would get stuck on a certain page. I contacted Snapplify help and they were fairly sympathetic and told me to download the latest version, which caused the book to disappear, never to be found again. I demanded a regular epub or.Mobi, but they won't do it. nor will they give my money back. **** app. Also I paid for the book and should be able to have it on epub or mobi format why stay with their malfunctioning platform.
Helpful (0)
Replies (9)0
Replies (9)
Snapplify's replyOfficial
26 Mar 2023, 10:49 Hi Warrick,
I hope you're well,
Sorry to hear that you've been struggling with the Snapplify Reader.
Because of Copyright on the books we cannot send the Epub or pdf version of the book, this is the reason why you have to use the Snapplify Reader in order to have access to the book,
I see the device limits were also exceeded which i have cleared.
It is good to be on the latest Snapplify reader app version as there are constantly new features and improvements being released
Kindly let me know if you are still experiencing an issue.
Kind Regards
Customer Service Team
I hope you're well,
Sorry to hear that you've been struggling with the Snapplify Reader.
Because of Copyright on the books we cannot send the Epub or pdf version of the book, this is the reason why you have to use the Snapplify Reader in order to have access to the book,
I see the device limits were also exceeded which i have cleared.
It is good to be on the latest Snapplify reader app version as there are constantly new features and improvements being released
Kindly let me know if you are still experiencing an issue.
Kind Regards
Customer Service Team
Snapplify's reply26 Mar 2023, 10:49
Official
Hi Warrick,
I hope you're well,
Sorry to hear that you've been struggling with the Snapplify Reader.
Because of Copyright on the books we cannot send the Epub or pdf version of the book, this is the reason why you have to use the Snapplify Reader in order to have access to the book,
I see the device limits were also exceeded which i have cleared.
It is good to be on the latest Snapplify reader app version as there are constantly new features and improvements being released
Kindly let me know if you are still experiencing an issue.
Kind Regards
Customer Service Team
I hope you're well,
Sorry to hear that you've been struggling with the Snapplify Reader.
Because of Copyright on the books we cannot send the Epub or pdf version of the book, this is the reason why you have to use the Snapplify Reader in order to have access to the book,
I see the device limits were also exceeded which i have cleared.
It is good to be on the latest Snapplify reader app version as there are constantly new features and improvements being released
Kindly let me know if you are still experiencing an issue.
Kind Regards
Customer Service Team
WS
WARRICK S's updateReviewer Update
26 Mar 2023, 11:46I've just downloaded most recent version and still nothing. "device limits were also exceeded which i have cleared." I bought one book from you guys and its not there I cant see how that exceeds any limits. This all takes hours out of my day back and forth trying to get your app working please just send me the PDF - I will speak to the author if theres a problem, and tell him what I've done I'm sure it will be fine - he's got my cash. I'm sure he'd rather people read the book. (Its a very good book by the way and I cant finish it)
WS
WARRICK S's update26 Mar 2023, 11:46
Reviewer Update
I've just downloaded most recent version and still nothing. "device limits were also exceeded which i have cleared." I bought one book from you guys and its not there I cant see how that exceeds any limits. This all takes hours out of my day back and forth trying to get your app working please just send me the PDF - I will speak to the author if theres a problem, and tell him what I've done I'm sure it will be fine - he's got my cash. I'm sure he'd rather people read the book. (Its a very good book by the way and I cant finish it)
WS
WARRICK S's updateReviewer Update
26 Mar 2023, 11:58I've now downloaded the app for my laptop and the book appears there and it works. so the problem is with your iPhone 7 app
WS
WARRICK S's update26 Mar 2023, 11:58
Reviewer Update
I've now downloaded the app for my laptop and the book appears there and it works. so the problem is with your iPhone 7 app
Snapplify's replyOfficial
26 Mar 2023, 12:05Have you tried updating the Iphone OS to the latest version then updating the Snapplify app to the latest version?
Snapplify's reply26 Mar 2023, 12:05
Official
Have you tried updating the Iphone OS to the latest version then updating the Snapplify app to the latest version?
WS
WARRICK S's updateReviewer Update
26 Mar 2023, 12:21yes. IOS is up to date and I just downloaded the app (again)
WS
WARRICK S's update26 Mar 2023, 12:21
Reviewer Update
yes. IOS is up to date and I just downloaded the app (again)
Snapplify's replyOfficial
26 Mar 2023, 12:27When you are logging into the App kindly ensure that you are using Google.
Snapplify's reply26 Mar 2023, 12:27
Official
When you are logging into the App kindly ensure that you are using Google.
WS
WARRICK S's updateReviewer Update
26 Mar 2023, 19:03Ok That’s worked book has appeared. I’ve picked up where I was but now get stuck at end of page. How do I turn the page. There are no arrows or anything. I discovered if I click on the page number I can tape the next number in but then the screen goes white and I have to reboot. How do I turn a page??
WS
WARRICK S's update26 Mar 2023, 19:03
Reviewer Update
Ok That’s worked book has appeared. I’ve picked up where I was but now get stuck at end of page. How do I turn the page. There are no arrows or anything. I discovered if I click on the page number I can tape the next number in but then the screen goes white and I have to reboot. How do I turn a page??
Snapplify's replyOfficial
26 Mar 2023, 19:24Thank you for the feedback Warrick.
I have sent you an email on how to navigate and will further assist with any queries on that thread.
I have sent you an email on how to navigate and will further assist with any queries on that thread.
Snapplify's reply26 Mar 2023, 19:24
Official
Thank you for the feedback Warrick.
I have sent you an email on how to navigate and will further assist with any queries on that thread.
I have sent you an email on how to navigate and will further assist with any queries on that thread.
WS
WARRICK S's updateReviewer Update
26 Mar 2023, 19:51Yes I saw that. I see when I reboot that the pages turn by swiping right to left but they then get stuck and I can’t budge them. I reboot and go with the slider to the page I was on and it swiped maybe twice and then freezes
WS
WARRICK S's update26 Mar 2023, 19:51
Reviewer Update
Yes I saw that. I see when I reboot that the pages turn by swiping right to left but they then get stuck and I can’t budge them. I reboot and go with the slider to the page I was on and it swiped maybe twice and then freezes