SS
Sibbie S
1 reviews | Active since Feb 2020
08 Feb 2020, 19:02
Snapplify issues
Real bad experience with Snapplify as I bought a book for a second time this month and not be able to download. It's a online store for e-books with no weekend service for any client complaints and help. I need the book now, and not Monday.
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Snapplify's replyOfficial
12 Feb 2020, 10:36Hi Sibbie, thank you for raising your concerns. Our customer service team is available 6am-10pm 7 days a week. We acknowledge that you were assisted on Sat evening and able to access your eBook. Our operations manager made a follow up call and you confirmed you were happy.
Best regards,
Snapplify's reply12 Feb 2020, 10:36
Official
Hi Sibbie, thank you for raising your concerns. Our customer service team is available 6am-10pm 7 days a week. We acknowledge that you were assisted on Sat evening and able to access your eBook. Our operations manager made a follow up call and you confirmed you were happy.
Best regards,