RS
Renée Shirley
1 reviews | Active since Oct 2021
18 Oct 2021, 14:47
Not inclusive for people with disabilities
Not suitable for people with disabilities. I can't explain enough how much I hate this app. It is the most non-inclusive textbook ebook service I have used to date. And I have used many. They don't cater to people with disabilities, and the text to speech functionality just hammer home how discriminatory the app is. Would not recommend and the fact that Van Schaik has decided its the only place where you can buy their ebooks from is increasingly infuriating. Shame on you. And don't think you can get a refund. No, no. That's your mistake for buying the book in the first place. I am so disappointed! You'd be better off buying a hardcopy.
Helpful (0)
Replies (1)0
Replies (1)Snapplify's replyOfficial
18 Oct 2021, 20:02Hi Renée, thank you for sharing your feedback about the Snapplify product and service. We are very sorry that you have been left so disappointed, this is definitely not the experience we want our customers to have. We can't find any record of you contacting our team. Please make contact with us via *** so we can better understand and assist you with the text to speech functionality. If thereafter you are not 100% happy we will gladly refund your purchase.
Snapplify's reply18 Oct 2021, 20:02
Official
Hi Renée, thank you for sharing your feedback about the Snapplify product and service. We are very sorry that you have been left so disappointed, this is definitely not the experience we want our customers to have. We can't find any record of you contacting our team. Please make contact with us via *** so we can better understand and assist you with the text to speech functionality. If thereafter you are not 100% happy we will gladly refund your purchase.
