More than just customer service

It is with great pleasure that I have to opportunity to review my initial review on Snapplify reader. Shortly after logging a complaint around this company reader functionality, CEO Wesley Lynch contacted me.

The customer experience is above any level of response to a client need I have encountered. I was asked to provide insight into the problem being experienced and engaged in conversation with Wesley. Within a matter of two or three weeks, not only was the functionality enabled on mobile devices but the desktop application as well. Wesley provided me with notification of the new features, requested feedback on its use, and continued to engage with me around my experience.

This type of customer solution and service is truly what above and beyond looks like. Where the company has its feet firmly planted on the ground, and egocentric operation methods have not *****ed customer service. This company reflects the essence of business integrity, showing how engagement with the customer changes how the company operates. This also has ensured that I would not be purchasing an online book with another supplier.

This was the number one customer experience with no other form of positive feedback ever received could match just how far Snapplify went to ensure I was getting the exposure needed from my purchase.

I would, therefore, have back up my complaint with this information and will be advising and marketing Snapplify as the number one online book purchase company to go to.

What a fantastic CEO and leader this company has, thank you so much to Wesley Lynch and his team.