1 reviews | Active since Nov 2018
SnapnSave Wallet Cash Out delay for 4 months
I cashed out on 29 March 2024. My account was chosen for auditing purposes. Due to a glitch in their system it remained under auditing for the next 3 months. During this time I sent multiple emails stating this.
I shared snapshots of what the process stated and kept on getting the same response stating that "sincerely apologize for the delay in processing cash-out request. We understand that this has been frustrating for you, and we appreciate your patience as we work to resolve this. Our team has been diligently addressing the challenges identified during our recent cash-out update, particularly in the area of auditing accounts. Our goal is to have these processes fully implemented as soon as possible, which will significantly enhance the efficiency of our cash-outs. We acknowledge the inconvenience this has caused you, and we are actively taking steps to prevent such delays in the future."
The status was then eventually changed to EFT submitted on 10 June. They also deducted the EFT bank fee in March already. We are now an additional two months since the second note change but no payment has been made. The team are also ignoring my messages which is so unprofessional. I will see if someone has the decency to respond and sort this issue out.
Thank you for reaching out with your query.
We understand the importance of receiving timely updates, and we deeply regret any inconvenience caused by the delay in providing you with an exact date for your cash-out. Upon reviewing your account, we have identified that it is currently still under submitted status. I want to assure you that I will escalate your cash-out request to our tech and payments department for inclusion in our next payment batch.
Please accept our sincerest apologies for the delay. We recognize how frustrating this situation can be and are committed to resolving it as quickly as possible. Your patience and understanding are greatly appreciated as we work diligently to enhance our systems and processes to prevent such delays in the future.
Should you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you and ensure your satisfaction with our services. We are confident that these system improvements will allow us to serve you better in the future.
Thank you once again for your patience and understanding.
Kind regards,
Sharna W– Part of Tiffany’s Snappy team at The Cashback Club
The Cashback Club is powered by SnapnSave"
This was a week ago and I am still waiting for an answer. Pathetic.
Thank you for reaching out with your query.
We understand the importance of receiving timely updates, and we deeply regret any inconvenience caused by the delay in providing you with an exact date for your cash-out. Upon reviewing your account, we have identified that it is currently still under submitted status. I want to assure you that I will escalate your cash-out request to our tech and payments department for inclusion in our next payment batch.
Please accept our sincerest apologies for the delay. We recognize how frustrating this situation can be and are committed to resolving it as quickly as possible. Your patience and understanding are greatly appreciated as we work diligently to enhance our systems and processes to prevent such delays in the future.
Should you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you and ensure your satisfaction with our services. We are confident that these system improvements will allow us to serve you better in the future.
Thank you once again for your patience and understanding.
Kind regards,
Sharna W– Part of Tiffany’s Snappy team at The Cashback Club
The Cashback Club is powered by SnapnSave"
This was a week ago and I am still waiting for an answer. Pathetic.