SnapnSave is letting us down

Extremely sad to have to put this review online - there just doesn't seem to be any justice for those that have used this app for years. I've been using SnapnSave since July 2021. I've had R823.30 successfully paid out - I usually save my payouts for end of year to use for christmas gifts or school supplies. At the end of 2023 though SnapnSave underwent an update that seems to have last over a year now as in Dec 23 I asked for R600 cashout and only received it in Feb 2024. I have now requested a cashout of R302 on 15 November and am still waiting for a response. I repeatedly am given the same excuse of updating the system and how I should "Rest assured" they have paid out millions - while this may be true their website states that if you request a cashout it takes up to 2 weeks max for your payout. They are in breech of their own terms and conditions. I loved using this app over the years but am extremely despondent about continuing use. I am unhopeful that they will honor their word.