Snapnsave cannot maintain their system

I would like to share my experience with snapnsave. I have been having an issue with them since April last year which has not been resolved as yet. In April last year I wanted to cash out what I had in my wallet which I did. By this time I had accumulated more that I usually would cash out, about R200.00 When it took so long to reflect into my account I decided to email them to check what the problem was and was then told that my cash out was under audit. Later months after I enquired again and was then told they were busy with maintenance to the system therefore the delay. After several enquiries made to Tiphany and others they kept on giving this reason. To me its seem that this audit/maintenance issue could just not be resolved. By now I could no longer snap my slips anymore. I also have more cashback in my wallet but this can also not be cashed out and is giving me this message that I first have to receive the other cash out that I am still waiting for since April last year before i could continue to snap again.. this is beginning to feel like a bad joke to me now. I emailed them again in Dec and was now told that the cashout is stuck in the system and that the person even said that it will take about 10-15 days to be resolved and that she I think it was Thiphany again would personally let me know when it was paid into my account. Nothing happened. Then yesterday I sent them yet another message regarding this and was just told yet again that the payout was stuck in the system.. its starting to sound that it cannot be unstuck....I would just like people to know that I think you should not let your wallet get to a larger amount because to me its seems they dont want to pay out larger amounts because when I was cashing out small amounts there was never any problem. And the thing is I can not snap anymore so is this system flawed? And the fact they let me wait so long speaks only of bad service or maybe because its a cashout benefit system now they could not care. I am very disappointed because I really promoted them to all my family and friends and enjoyed snapping. I thought it was a great way to save but it seems the I am not allowed to do it anymore. I just feel so frustrated because why have something like this then you cant solve problems when they arise. I wonder if I will ever be able to snap again?????? not impressed....