Snap n Save cash-back issues

We have been religiously snapping our till slips for the last couple of years and were really looking forward to using this “saving” for a rainy day. We decided to cash-in most of what we had “saved” on 7th February 2024 - just over 3 weeks ago. The amount of the cash-back requested was R1,100.00. Initially there was an issue and after contacting them via email, I was told to try again which I did. Then the message in my “wallet” in the app gave a message that the transaction was “pending”. When I again queried (on 21st February) why the cash-back was taking so long I was advised that my transaction had been “randomly selected for audit” and this process would take at least another 10 days to finalise. Now the message in my “wallet” reads “under audit”. ???? This entire situation sounds like a **** and I request that you - Hellopeter, investigate this company.