POOR POOR SERVICE

They ‘audited’ my cashout request on the 17 April 2024 and their responses are the same each time I query why it hasn’t been resolved. ‘System upgrade’ and ‘stuck in the system’ and ‘we will submit the cashout on the next run’. It’s now July and still no resolution. This is tiring and a really poor reflection on this company. Is this happening to others using this app?