MS
Mandlakazi S
1 reviews | Active since Sept 2017
14 Jan 2025, 06:36
Payment delay and terrible customer support
I have been dealing with a lady by the name of Aretha regarding the cash back I requested in June 2024. I have since requested for my details to be deleted from the system as I no longer require the cash back. They are refusing to remove my details while the payment is being processed, even though she informed me that it has not yet been processed due to delays. Where do I report such? I have every right to request my details to be removed if I will no longer be using their platform.
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SNAPnSAVE's replyOfficial
14 Jan 2025, 13:47Hi Mandlakazi,
I see you’ve been a SnapnSave member since 2023 and have earned around R100.
SnapnSave launched in 2015, now has almost 2 million Cashback Club members and has paid out millions of rands to our members. We’ve also been voted in the top 20 retailer rewards programmes in South Africa.
I have flagged your pending cash out with our team and your payment will get pushed with our next payment batch this coming Friday. Please allow up to 5 working days once your payment status changes from "EFT Submitted" to "EFT Cash Out" for your payment to reflect in your bank account.
If you have any further questions, please contact us on ***
Kind regards,
Tiffany - SnapnSave
I see you’ve been a SnapnSave member since 2023 and have earned around R100.
SnapnSave launched in 2015, now has almost 2 million Cashback Club members and has paid out millions of rands to our members. We’ve also been voted in the top 20 retailer rewards programmes in South Africa.
I have flagged your pending cash out with our team and your payment will get pushed with our next payment batch this coming Friday. Please allow up to 5 working days once your payment status changes from "EFT Submitted" to "EFT Cash Out" for your payment to reflect in your bank account.
If you have any further questions, please contact us on ***
Kind regards,
Tiffany - SnapnSave
SNAPnSAVE's reply14 Jan 2025, 13:47
Official
Hi Mandlakazi,
I see you’ve been a SnapnSave member since 2023 and have earned around R100.
SnapnSave launched in 2015, now has almost 2 million Cashback Club members and has paid out millions of rands to our members. We’ve also been voted in the top 20 retailer rewards programmes in South Africa.
I have flagged your pending cash out with our team and your payment will get pushed with our next payment batch this coming Friday. Please allow up to 5 working days once your payment status changes from "EFT Submitted" to "EFT Cash Out" for your payment to reflect in your bank account.
If you have any further questions, please contact us on ***
Kind regards,
Tiffany - SnapnSave
I see you’ve been a SnapnSave member since 2023 and have earned around R100.
SnapnSave launched in 2015, now has almost 2 million Cashback Club members and has paid out millions of rands to our members. We’ve also been voted in the top 20 retailer rewards programmes in South Africa.
I have flagged your pending cash out with our team and your payment will get pushed with our next payment batch this coming Friday. Please allow up to 5 working days once your payment status changes from "EFT Submitted" to "EFT Cash Out" for your payment to reflect in your bank account.
If you have any further questions, please contact us on ***
Kind regards,
Tiffany - SnapnSave