False advertising

Over 2 years ago I downloaded their app which was about being rewarded for purchases made at retailers like makro and purchases on brands like Pantene, pampers, koo, spur, Huggies, bakers, ina parman, moors, Robertson, cape cookies ,etc . For these purchases we are supposed to be rewarded cash from R1 going up which we can withdraw once we reach R50 and above. Mind you it’s not always quick and easy accumulating this because you got to also try to make sure it’s within what we need. Now when it’s time for cashing out the lifetime cash rewards SNAPnSAVE has been making excuses that going on for over a year with no payment done. What a rip of because there has been occasions when purchases were made because of the reward we are expecting at the end of it and it was also a good way, so I thought to have a little nest egg, but nothing. They lured customers into buying or supporting retailers with the lie of getting a cash back reward and now it’s now to pay up they avoid emails or make excuses. How can big brands even support this.