TM
Thabiso M

1 reviews | Active since Nov 2015

16 Oct 2024, 14:25

Empty promises

I've have done cash outs before but haven't had to wait this long. Why was the system updated and when it comes back it's a nightmare to get funds? I've app**** for a cash out since 10.04.2024 but it's still under audit Ive sent countless emails but receive the same response every time that you will prioritize it with the following weeks batch but never happens. I'm even afraid to even snap anymore. The first cash out I did was declined for what reason it was never mentioned so I did another which is the one still pending today.

0
Replies (3)
SNAPnSAVE
SNAPnSAVE's reply24 Oct 2024, 14:53
Official
Hi Thabiso, 
 
I see you’ve been a SnapnSave member since 2018, have earned around R350 and had 2 successful cash outs since joining. 
  
SnapnSave launched in 2015, now has almost 2 million Cashback Club members and has paid out millions of rands to our members. We’ve also been voted in the top 20 retailer rewards programmes in South Africa. 
  
I have flagged your pending cash out with our team and your payment will get pushed with our next payment batch this coming Friday. Please allow up to 5 working days once your payment status changes from "EFT Submitted" to "EFT Cash Out" for your payment to reflect in your bank account. 
  
If you have any further questions, please contact us on ***
  
Kind regards, 
Tiffany - SnapnSave

TM
Thabiso M's update31 Oct 2024, 07:02
Reviewer Update
Still no change. I'm still waiting
TM
Thabiso M's update07 Nov 2024, 18:18
Reviewer Update
My funds are still pending...you guys seem to make empty promises on email and on Hello Peter. This is the worst ever service and product.