Disappointed at snap n save

I asked for cashback on the 6th of December and have yet to receive it. After numerous emails and enquiries they sent me automated emails telling me about system issues. I am embarrassed for them and the way they treat their customers. It's been almost two months since I asked for my cashback. It's a waste of time and effort if you don't receive your cashback or proper communication. Wouldn't recommend it to anyone anymore.