Delaying cash outs due to "audits"

At the end of November last year a did a cash-out with snap n save. I received a message from them stating that there was delays with cash out payments as a result of updates that did not go to plan resulting in audits being done to some accounts. In January, I wrote to them stating that I had still not received my money. They responded that the cash-out tech underwent updates and it has affected some members. In February I wrote again to them stating that I have still not received my money, their email response stated that my cash out was submitted and would take 5-7 working days. It took about 3 months for me to receive my money.

In May this year I submitted my next cash out. I received the exact same email message regarding accounts being randomly selected for audits. I wrote back and said how ridiculous this is as it has just been audited a few months ago! I do understand that security measures need to be in place but is this going to happen every time I cash out? They wrote back and said audits take 10 working days. After a month I wrote back to them and said its been a month now and I have not received anything from them. They gave me the same standard response about updates since 2015…I told them that I had already received that communication from them before. I then asked when can I expect my cash out payment – they responded with, it will take 10 working days for the audit to be completed???!!!!! REALLY!!!...ANOTHER 10 WORKING DAYS….WHAT HAPPENED TO A MONTH AGO’S “10 WORKING DAYS” FOR THE AUDIT – was no work done the first time? Now I have to wait another 10 working days, and I will probably have follow up again because I don’t expect them to get back to me.

Another really, really irritating issue with Snap n Save is regading the snapping of slips. Most slips get rejected like 3 or 4 times before it gets accepted. It is such a waste of time and money (the data used to upload till slips), and sometimes all of that effort and aggravation for a R1 back on bread but I do it because every cent counts.