PM
Pamela M

1 reviews | Active since Jun 2013

03 Oct 2024, 13:36

Cashout excuses

The App was good, cashouts reliable now it just seems like a ****. I have cashed out, then cashout failed. when I enquire I get a generic email whereas they charge for the cashout. for an app that is supposed to save the rands they seem to intent on deducting those rands with failed cashout fees. the offers also used to be good, I was guaranteed every week I would get cash back in my wallet but alas, perhaps another example of an adopted idea with poor implementation

0
Replies (3)
SNAPnSAVE
SNAPnSAVE's reply07 Oct 2024, 14:54
Official
Hi Pamela, 

I see you’ve been a SnapnSave member since 2016, have earned around R1700 and had 10 successful cash outs since joining. 

SnapnSave launched in 2015, now has almost 2 million Cashback Club members and has paid out millions of rands to our members. We’ve also been voted in the top 20 retailer rewards programmes in South Africa. 

I have flagged your pending cash out with our team and your payment will get pushed with our next payment batch this coming Friday. Please allow up to 5 days once your payment status changes to "EFT Submitted" for your payment to reflect in your bank account. 

If you have any further issues, please contact us on ***

Kind regards, 
Tiffany - SnapnSave
PM
Pamela M's update12 Oct 2024, 05:38
Reviewer Update
Thanks for the response
I finally got the cash back however it shouldn't take require me coming to this site.

Now please assist in fixing the cash out limit error as you have already alluded above I meet all requirements especially since your system causing the delay
" Cash out limit"
1. More than R50 in wallet
2.More than R25
3.5 Approved coupons
SNAPnSAVE
SNAPnSAVE's reply24 Oct 2024, 15:06
Official
Hi Pamela, 

I see you managed to initiate another cash out. 

Kind regards, 
Tiffany - SnapnSave