Bad service

I did a cash out in the beginning of June, after a month had passed with no deposit in my bank account I reached out to snapnsav. They emailed me back saying it will be referred to the account department, everytime I email them I get the same email but still no resolution. This reflects very badly I have lost all confidence in this company. Please pay me what is owed to me so that I can delete the app and never have to deal with such bad customer service again