EXTREMELY POOR SERVICE FROM SNAPFIX APPLIANCE REPAIRS

I strongly recommend that you DO NOT use the services of Snapfix Appliance Repairs. They have a very well worded Website, claiming they are available 24/7 and have more than 10 years experience in Appliance Repairs. They also claim that they are reliable and will not damage your appliances. https://snapfix.co.za/ It seems like a ONE MAN show because the only contact details they have on their website is that of a guy which I met as Nigel. Him and his colleague were quick to come to my house to assess two washing machines. They removed both machines from my premises and said they would get back to me with a quote. The following day when I did not hear from them, I sent him a Whatsapp after which he sent me the quote. On non of their social media pages neither on their quote / invoice do they have a physical address. When I enquired about their address he just said they are in Blue Downs. On their website they claim to have a presence in Johannesburg and paints a very impressive picture about quality service, reasonable pricing and all the good things they want customers to hear. My washing machine came back with scratches and dents as and with a part that was not in my machine. Apparently the part that was in my washing machine was broken and he replaced it with a dirty second hand part. I asked that he return the faulty part. When I tried using the machine it leaked water. I called him on Saturday past to which he told me he will call me on Monday morning because he was at church and will be back home on Sunday evening. I did not hear from him at all, so I first sent him text messages but he could not confirm a time. Later the day he said that he was busy and that he would come once he is done. After 5pm, when I still did not hear from him, I called, and he killed the call. I sent an email to *** and informed him that if I do no hear from him by 8pm on Monday 18th August 2025 I will take further action. I also sent him Whatsapps which he did not even bother to read. I am yet to get a response to my e-mail. When I asked him about my invoice and receipt he said he forgot to send it to me. To date Nigel has not bothered to communicate with me at all. And I paid him in full for a shoddy service.