Security

The company in question is: SMR Security. Although they have an excellent response team the technical side lack the new technology experience and knowledge. That is where the nice stops. After an incident we request upgrade on the radio's and to a better control on our alarm system. The matter ended where we decide to move to a more equipped and Handson security company with new technology and 100% control over our alarm systems. How ever the company refuse to Cancel the debit orders and insist on a 3-month cooldown period, after more than 10 years, did not expect them to throw us this curve ball. The new company system is excellent. I can be at the point during a break-in within less than 3 minutes. Got camera visuals and control on my cell. This SMR could not do and the statement sent from the owner to the control room seems they not going to invest in new technology. That is what you got. Over the years we stayed with them and after a few attempts to move on, the board’s decision was to stay out of loyalty. But loyalty with no added benefits is not cutting it. This last hiccup made us change for the better. It seems in discussion with some personnel, this was the trend of the company, and it seems everyone let it slide. The question is now, should we report the matter to the Public Protector of South Africa regard this issue as well.