Bad service

These is the mssege i have sent to smr security :Is it fair for someone to pay for something that doesn't work and if you request the contract it can't even be sent to you, according to my knowledge your my problem started with your technician stating that the system will be fixed in your own expense that was before i even signed the contract, now im the bad person, how on earth do one pay for something without the benefit worse is not working,they have broke in without any intervention from you guys now, please tell me what are guys expecting me to do to, i really fail to understa