VODACOM DEVICE INSURANCE - FINRITE / SMOLLAN FINANCIAL SERVICES

Call ***

I went into my Vodacom account to see how much airtime I have left, when I saw that I was being charged R237 for insurance on a handset - AGAIN!!!!!!! The consultant could see that I asked for the insurance to be cancelled on the 19TH OF AUGUST 2022 (YES, 19 MONTHS AGO!!!!). And that we can assume that I have been paying for insurance on a handset since then, as it was never cancelled on my request. At that point the insurance was administered via Finrite, but who Vodacom partners with to arrange insurance is not my problem.

Moving forward to Feb 2024: on Sat the 3rd of February 2024, I received an sms saying that insurance on my device has been activated. I called *** on the 5th of February (as they don't work on a Sunday) and asked them to remove the insurance. The response?? It cannot be backdated - I have to pay the insurance for the month - but the insurance was activated WITHOUT MY KNOWLEDGE on the 3rd of Feb only???? On the 5th of Feb 2024, the consultant said that the insurance was activated during a call with me. NO-ONE CALLED ME!!!!!

TERRIBLE EXPERIENCE - NEVER NEVER EVER TAKE OUT INSURANCE LINKED TO A VODACOM CONTRACT!!!!!!!

The only positive: Victorious was extremely friendly and helpful today....