Total lack of customer care!

I have reported a matter at Smollan customer care leg for a complaint about a Danone product. The Danone part was sorted in one day but Smollan employees had to be begged, reminded, and reminded again to sort out the matter. E-mails are not responded to, no replies, it took more than 30 days to get direction into the solving the matter. They ask the same information again and again. It is now 34 days into the matter and I have received a call this morning that the correct voucher to cover my cost would be send to me. I dealt with Sherise Jentison and Constance Sengke at Smollan. Smollan is giving Denone a BAD name.