Bad customer service

Hello,

I have been in contact with you guys numerous times requesting for a price for a Spare Part - L Shape Knob for Trojan Spin 300 -Spinning Bike.

At first, I wouldn't get any prompt response and when I finally got feedback that I was scheduled for a technician to come to my house, FOR WHAT ?!! How will you send a technician when all I wanted was a PRICE FOR AN L SHAPE KNOB FOR A TROJAN SPIN 300 - SPINNING BIKE????

Frustrated I constantly continued to communicate with Palesa Mogoai via email and calls asking for a SIMPLE PRICE!!! She just promised that she will give me a price and NEVER did – this is UNACCEPTABLE.

When I called AGAIN to ask what was happening I spoke to gentleman who explained that the SMS I received should contain a link to my quotation – I check my phone and followed the link, it open a Zero balance quotation. Why did Palesa not explain this to me?

I forwarded her the quotation in hopes that she will tell me what is the next step – How do I place a order but instead my quotation or whatever technician that was scheduled “which I do not need” WAS CANCELLED.

I am appalled at the lack of interest and wanting to offer me the most simplest of task, all I was asking for is a price for this item so as to plan properly and instead I have received the highest level of *********** service delivery from your staff and the company as a whole. I am not really sure what else to do; I am truly perplexed at why am I not able to receive a price for this. Please get back to me as soon as possible with a solution to turn me from an unsatisfied customer to a satisfied customer. ASAP Just having satisfied customers isn't good enough anymore. ... “Your most unhappy customers are your greatest source of learning.”... I am truly unsatisfied and unhappy!!!