Left Powerless by Smith Power Equipment

Dear fellow customer, If I could have given zero stars, I would have, as a one star is reflecting a better service than what I received. Did I look at the reviews before I bought an item from this company, I would have been warned not to do so. Based on the fact that I now have the same problem that other customers had months and even years ago, I realise that this review will probably not change the company's behavior ("service" is a misnomer). The previous reviews made no difference to them. But maybe it will prevent some customers from exposing themselves to this non-client-orientated behaviour (in spite of their website claiming that they are client orientated). They are friendly and responsive and eager to sell the product, and from there onwards, they ignore the customer. No response to telephonic requests, which ends at the receptionist. And you WILL need after-sales-service should you buy the product I did. The very expensive battery-driven power tool lasted for 10 times of light usage, and then went dead. They accepted it back for investigation as it was still under warrenty, about three months ago. Since then all further communicaiton was initiated from my side only, without resolving anything. I still do not have my property back, or have any idea of a plan of action from this company. They did not even inform me whether the tool arrived, but I managed to speak to their repair-section which confirmed that it was there indeed. Further attempts at communicating ended at the receptionist.

When the external tool one possesses to influence behaviour (money in this case) has been removed (I paid their bill), and there is no inclination in the collective mind of the company to serve the client, one is left powerless.

I hope this, in conjunction with other customers' similar complaints, empowers other would-be-clients to make an informed and wise choice when considering Smith Power Equipment as a possible supplier.