****mers and *****sters

Please do not make the mistake of buying anything from this lot. My husband bought 2 shirts advertised as linen from an advert of theirs on Facebook. (The company is now going by Smith-Capetown.com) When the parcel arrived they were labelled as '100% Cotton' and looked like they had been driven over by a truck. Wrinkled, threads coming out of the seams, they were appalling bad quality.

When we complained we got some rote email asking for photos'. When we submitted these we were then met with this response :

"Of course, we understand that you're considering returning your order, but we have a fantastic alternative that might make you even more excited!

Instead of returning the products and incurring return costs, we'd like to offer you a special deal. You can keep the products, and as a token of appreciation for your purchase, you'll receive an attractive refund of 20% of the purchase price! This means you can not only enjoy the items you've chosen but also receive a great discount. This choice is not only financially advantageous but also has a positive impact on the environment. By avoiding returns, we contribute to sustainability and a greener planet.".

We expressed in no uncertain terms what we thought of their horrible shirts and that we wanted an immediate refund. We have now been offered this :

Option 1: You can choose to keep your order, and as a gesture of appreciation, we offer you a 30% refund of the purchase price. This allows you to keep the product and benefit from a significant discount. Option 2: As a second alternative, we'd like to offer you a gift card worth 50% of the purchase amount. With this gift card, you can explore other products in our range and enjoy additional savings on your future purchases. It's a great opportunity to try something new while retaining your original order. You can find the link to our website at the bottom of this email. We want to emphasize that choosing either of these options is not only beneficial for you but also for the environment. It helps reduce returns and contributes to sustainability."

So, basically, we either PAY to have these ****py shirts shipped back to China or get a 30% refund for a product that did not match what was advertised and that we do not want.

This company is not reputable and is actually just ripping consumers off. Avoid at all cost