******* business. Stay away!

I have ordered a size UK 11 walking shoe and received a size UK7 After almost 2 months. This was the hilarious response: Instead of returning the products and incurring return costs, we'd like to offer you a special deal. You can keep the products, and as a token of appreciation for your purchase, you'll receive an attractive refund of 20% of the purchase price! This means you can not only enjoy the items you've chosen but also receive a great discount.

This choice is not only financially advantageous but also has a positive impact on the environment. By avoiding returns, we contribute to sustainability and a greener planet."

No mention of trying to replace the incorrectly delivered size with one that I can actually wear. And they keep on responding with this same response irrespective of what I say or explain. People like this should be jailed.