Rude agents

I called in today for the first time requesting a balance on the account because I dont receive any statements regarding this particular account. The lady (Wendrell Wolhuter) advised me that I should send through all my proof of payments so that they can calculate how much money I paid thus far and then they would be able to give me my balance so I told her her that dont make sense to me. She then advised the lady that usually works with the accounts is in hospital and there is no-pne that can assist. So she then became rude and starting shouting over the phone and she got extremely irritated. I told her I want to speak to someone higher than her she then got me another rude agent to speak with. This agent (Ruth) refused to give her surname. I told her I dont want to speak to her I want to speak to someone higher than her as I'd like to log a formal complaint. She then says its people like me that dont give anyone a chance to speak. I requested the head office number and she refuded to give it. she then eventually put the phone down in my face. i called back and she said she dont have time to speak to me and put the phone down in my face again. I called back again then she was shouting again and put the phone down in my face.

I dont understand why i need to send through proof of payment just so that i can receive a balance on the account. What type of company is this??? I would like to get intouch with CEO of this company before i take things any further.

Those 2 ladies that was pathetically rude. I would like all call recordings to be pulled so that the CEO of this company can hear what type of people is working for him. Firstly when calling into a call centre you expect the other person on the other side to treat you with courtsey and assist you.

She should have not advised me the person is in hospital because that is none of my business. Why should i send through proof of payment? the only time proof of payment is supposed to be requested from would be if they are unable to find a payment. If payment is being received everymonth they should have a problem providing me with my outstanding balance.

Should I not receive any feedback I will be taking this matter further. Regards, Lecrecia