Poor Customer Response and Lacks Compassion

Bad Customer Complaint Response, i have been in-contact with Smirnoff SA as from 08/08/2019 up to date. Their response and handling of Complaints is just worrying. I reported that, i had found some small particles inside one of the Smirnoff Spin Bottle i was consuming on the day. The personnel who was handling this matter wrote back to me almost a week later on Twitter that i was suppose to approach the retail outlet where i had bought the products. I found it odd, if i buy a Coca Cola and i pick up something on it i call their Customer Care Line or report it via e-mail. They don't tell their customer that go to the ****a shop where you bought the product and they will assist you further. In a case of Smirnoff i waited almost a week for a response that doesn't make sense. i left my contact details on the first contact with Smirnoff and they never bothered to call. Since 08 August 2019 until today 02/10/2019 i am yet to receive a competent personnel to call or write something that makes sense to me.