SMILIN THRU RESORT

We checked in on the 8th of August 2019 for the long weekend on arrival they were still getting our unit cleaned we also noticed the braai had no light so i stood with a torch to braai dinner for my family ineas told the owner are away so nothing can be done

On the 9th of August we received a call that my wifes gran had just passed away so in the rush and panic to pack the car there was a snake in the room where my kids were sleeping i was so livered i packed the car in a rush and left it took us 40mins just to get out the gates as the guard that stays there was to lazy to open for us

We arrived back home to pay respect and we called the resort to let them know what had happened the 1st lady we dealt with was really sorry for our ooss and told us we could come back

But after chatting to my wife we weren't keen onngoing back due to the snake and braai story we contacted the resort to get a refund and that's where it was all handled disgusting we were told we will not get no money back but on the website it clearly said we can get can money back we lose our deposit but will get the other funds back

To date aftet numerous emails attempts calling the manager does not bother to call or email back its flipping disgusting how they treat a person

Ppl dont waste ur money on this *** place and rude managers its not worth it